Help Desk Information

OZeLearnUK Pty Ltd provides a free Help Desk Facility for our clients, which is available during office hours 8.30 – 1700 Monday to Friday, to solve any difficulties that may arise with the OZeLearnUK platform, User access or our Hosted Environment.

Contact to the OZeLearnUK Help Desk is via email ONLY and it is our Policy to reply to all requests within 24 Hours (Monday to Friday) if Possible.

IMPORTANT: Before contacting the Help Desk please look at the Having Problems or Technical Information pages. The solution to your issue may well be addressed there.

Once a Help Desk request e-mail has been received it will be recorded in our Helpdesk Database. Each request is then allocated a priority and will be attended to by our developer or programming staff according to that priority. You may be contacted by return e-mail or alternatively by phone.

Please ensure that all Help Desk requests include:

Your name
Your company
The username and password of the person experiencing difficulty
Your e-mail address
Your contact phone number.
A brief description of the problem encountered.

It is also preferable that any error messages or error codes that may have been displayed by the OZeLearnUK System are either cut and pasted into the e-mail, or alternatively referenced.

Please also forward any automated email error reports to us as this will make addressing the problem that must easier.

All urgent Helpdesk requests initiated directly via phone to OZeLearnUK developers or programmers may be charged at your agreed hourly rate or part thereof. After hours Help Desk services can be provided upon request.

Note: All Help Desk services & support provided by OZeLearnUK Pty Ltd excludes resolution of difficulties with a user’s hardware, software, browser, server, network, firewall, or any hardware or software that may be blocking the normal delivery of the OZeLearnUK LMS to the user that is beyond our direct control.